Terms and Conditions

Please read the following Terms and Conditions carefully before making any purchase from our online store Silux.

1. Products

All mousepads offered for sale are described with maximum accuracy.
Colors may differ slightly from the displayed images due to lighting or screen settings.
All products are made with high quality, but their lifespan depends on customer care and proper use.

2. Prices and Payment

All prices are shown in USD.
We accept the following payment methods: credit/debit cards, electronic payments, or any method listed on our website.
Payment must be completed in full before your order is processed or shipped.

3. Shipping and Delivery

Orders are processed and shipped within [e.g., 3–7 business days] after payment confirmation. Times may vary during busy seasons.
We are not responsible for delays caused by shipping companies.
Shipping costs depend on the country and the size/weight of the order. The cost will be displayed at checkout.
We provide shipping to Gulf countries and other international destinations as shown on our checkout page.

4. Return and Exchange Policy

Please check your order carefully before payment, as returns and exchanges are not accepted unless the product arrives defective.
If there is a defect, you must inform us within 7 days of receiving your order.
Refunds are not provided in cash; replacements or store credit will be offered instead.
Customers are responsible for shipping costs if they request to return or exchange a product that is not defective.

5. Intellectual Property

All images, designs, and logos displayed on Silux are our exclusive property.
Copying or reusing any content without prior written permission is strictly prohibited.

6. Customer Responsibilities

Customers must provide accurate contact and delivery information when placing an order.
Silux is not responsible for lost or delayed shipments due to incorrect or incomplete information provided by the customer.

7. Product Care

To extend the lifespan of your mousepad, avoid washing it in ways that may damage the print or surface.
We recommend cleaning gently with a damp cloth or following the care instructions provided with the product.

8. Privacy Policy

At Silux, we value your privacy. We only collect the information needed to process your order, such as your name, email, address, and payment details.

We use this information to:

Complete and deliver your purchases.
Contact you about your order if needed.

We do not sell or share your personal data with third parties, except trusted payment providers and shipping companies.

You can contact us anytime if you want your information updated or removed.